Refund policy

RETURNS & EXCHANGES POLICY

At COOL KID, each piece is produced especially for you once your order is placed.

PERSONALISED ITEMS
Personalised or custom-made products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
Please review all customization details carefully before placing your order.

STANDARD ITEMS
Non-personalised items may be returned within 14 days of delivery where a statutory right of withdrawal applies. Items must be unworn, unwashed, unused and returned in their original condition.

Customers are responsible for the direct cost of returning the item, except where the item is damaged, defective or incorrect. Any international return must be clearly declared as "returned goods/customer retunr" and include the original order and tracking information.

Original shipping charges are non-refundable, except where required by applicable law. Any customs-clearance, handling, administrative or return costs charged to COOLKIDTHELABEL as a result of an incorrectly declared return may be deducted from the refund.

Size exchanges may be requested within 14 days of delivery, subject to availability. The customer is responsible for return and reshipping costs.

CUSTOMS REFUSALS AND UNCLAIMED ORDERS
International customers are responsible for all customs duties, import taxes and clearance fees charged by destination country.

If an order is refused, unclaimed or returned because the recipient failed to complete customs clearance:
- Personalised items: no refund will be issued.
- Standard non-personalised items: any refund will only be considered after the parcel has been returned to COOLKID.THELABEL and inspected. Original shipping charges are non-refundable, and any return, customs-clearance, handling or administrative costs charged to COOLKID.THELABEL will be deducted from the refund.

If the customer requests the order to be shipped again, new shipping charges must be paid before reshipment.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include photographs of the issue.
Once approved, we will offer a replacement, store credit, or refund where applicable.
To request an exchange or report an issue, please contact:

coolkid.thelabel@gmail.com